Industries · Real estate & property
Enquiries at 9pm Sunday. Maintenance at 6am Monday. Handled.
The portal enquiry comes in at 9pm on a Sunday — someone wants to know if the Tarana Street listing has off-street parking and whether they can see it this week. By the time anyone replies on Monday afternoon, they've booked three other inspections and mentally moved in to one of them.
Meanwhile the property management side never sleeps either: a tenant's hot water dies at 6am, the owner of unit 4 wants to know why the lawn hasn't been done, and there are open-home bookings, key handovers and routine inspections stacked all week. Every enquiry answered slowly is a vendor who wonders what else you're slow at.
Answer first, qualify automatically, book without the back-and-forth
A chatbot on your listings and website answers buyer and tenant enquiries the moment they arrive — parking, land size, availability, pets — then qualifies them properly: pre-approved or just browsing, renting now or in three months. Hot buyers get routed straight to the agent; everyone else lands in a tidy, scored list instead of a flooded inbox.
On the phones, a voice agent picks up around the clock. Maintenance calls get triaged — genuine emergencies escalate to the on-call number immediately, routine requests get logged with photos requested and the tradie loop started. Inspection and appraisal bookings drop straight into the right calendar. Vendors see an agency that never misses; tenants stop leaving voicemails into the void.
What we'd build
Voice agent→
Answers every call — triages maintenance, escalates emergencies, books appraisals and callbacks.
Lead qualification chatbot→
Qualifies portal and website enquiries instantly — pre-approval, timeframe, budget — and routes the hot ones.
Appointment setter→
Open-home slots, private inspections and appraisals booked straight into agents' calendars.
Common questions
Does it work with our CRM and portals?
It connects to the mainstream agency stack — your CRM, calendars and website — and enquiries from portals can flow in via the channels they expose. Every qualified enquiry lands as a structured record against the right listing, not a loose email. Exact integrations get confirmed during design.
How does it handle maintenance emergencies?
With rules you set. A burst pipe or no-power call escalates to your on-call process immediately — phone transfer or instant alert, your choice. Routine requests get logged with the details (and photo requests) your property managers need, so Monday morning starts with a tidy queue instead of fifteen voicemails.
Can it tell serious buyers from browsers?
That's its whole job. It asks the questions your agents would — finance position, timeframe, whether they have a property to sell — and scores accordingly. Hot buyers route straight through; everyone else is captured and nurtured rather than lost. Your agents spend their time on people ready to transact.
We're a small agency — is this enterprise-level kit?
It's priced and sized for independent agencies, not franchise head offices. Most builds start with the single biggest leak — usually after-hours enquiry response or maintenance triage — prove themselves, and grow from there. You don't need an IT department; that's the point.
How fast did you answer your last 9pm enquiry?
Book a free discovery call. We'll map where enquiries leak out of your agency — sales and PM — and what answering first is worth.